In 2024, the cloud OSS BSS market was valued at USD 24.9 billion, and it is projected to reach USD 50.8 billion by 2030, growing at a compound annual growth rate (CAGR) of 12.5%. This growth is driven by the increasing need to reduce capital expenditures (CAPEX), the rising demand for convergent billing systems, the expanding deployment of revenue management systems, and the growing adoption of 5G technology.

These solutions help companies create unique and personalized consumer experiences, which are crucial for increasing revenues, customer retention, and profitability. BSS (Business Support Systems) solutions include customer relationship management and telecommunications billing, while OSS (Operations Support Systems) solutions encompass network operations, network inventory management, and order management.

Advancements in 5G technology facilitate the automation of industrial processes through machine-type communication and mobile broadband capabilities. Additionally, with 5G deployment, network functionality virtualization enables various businesses and public/private operators to share network spectrum and functionality, resulting in lower service costs.

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In 2022, the solutions segment was the largest contributor to the cloud OSS BSS market, based on components. These solutions help organizations effectively manage, control, and execute their business processes and support both commercial and consumer-centric activities in the telecom industry.

The IT and telecom sector is expected to grow at the fastest rate, with an approximate CAGR of 13% in the coming years. Telecom service providers can generate revenue through cloud OSS BSS solutions, which are also used to manage business operations and improve customer satisfaction.

The small and medium enterprise (SME) segment is anticipated to witness the fastest CAGR, approximately 12.3%, during this decade. SMEs play a crucial role in all communities.

The public cloud segment is expected to experience the fastest growth, with a CAGR of approximately 12.6%, due to its scalability and ability to meet the needs of telecom operators, government institutions, and individual organizations.

North America was the largest contributor to the industry, primarily due to the presence of key industry players and the growth of digital businesses and systems in the region. The Asia-Pacific (APAC) region is experiencing a significant demand for these solutions, driven by the increasing number of telecom service users, especially in China and India, which are also major mobile phone markets.

The continuous advancement of the cloud OSS BSS industry is attributed to the rise in 5G network deployment and the growing demand for convergent billing systems.

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